Elroi is committed to Protecting your Right to Privacy and Empowering you to protect your data. To achieve this goal we DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.
We want you to have confidence in us in knowing that we collect absolute minimum of data to serve our users for Elroi Services. Our systems, processes, and servers are designed to not keep any sensitive/personally identifiable data, unless Our Users have Opt-In to such features. In cases where Users have provided data, we encrypt it and then encrypt it more to ensure that protect your data and your trust in Elroi. Additionally, protocols have been put in place to ensure that NO data to share, even when required by law to do so.
However, while we work are hardest to de-identify your IP address and limit personal information, no VPN provider can control what other apps collect from your device. Please use discretion with every application and website you use.
Information Included in VPN Connection Logs We know the day you connected to a specific VPN location and from which Internet Service Provider. This bare minimum set of data is required to help you with technical assistance, solving connecting problems, and overcoming region-specific problems.
Every Premium Elroi User gets access to unlimited bandwidth, irrespective of how that bandwidth is used. We keep track of the total bandwidth consumed by you to make sure every Elroi user gets the same highest level of speed and experience with Elroi. If we suspect abuse of our service by any user where the user is found consuming an unnatural amount of bandwidth and disrupting the service for other users, then we reserve the right to contact that user and ask them to explain their conduct.
Elroi collects minimal connection statistics and reports. The collection is done to ensure superior quality of service and customer support. However, the data collected as statistics and reports does not and will never include uniquely identifiable user data or behavior, such as traffic details, IP addresses, and DNS requests.
We conduct VPN diagnostics and monitor crash reports to better understand the functionality of our software, how often you use the application, the events that occur within the application, aggregated usage, performance data, failed connection attempts, and provision of uncapped speed to ensure smooth functioning of our apps, extensions, and other client software.
To ensure compatibility with our terms and conditions, it's the responsibility of the customers to keep their apps updated at all times. To facilitate that, we've simplified the upgrade process and do our best to notify the users about upgrades whenever possible.
It is necessary for us to keep the record of your correspondence with us to ensure smooth delivery of service and superior customer service. So, we keep a record of your correspondence with us, whether they are questions, complaints, or compliments submitted by you via our apps, website, or extensions.
We use various third-party platforms for support and correspondence. When you correspond with us using these platforms, your correspondence records, including your name and email address, are stored in their systems. All these platforms utilize modern security practices and HTTPS encryption.
Our service is spread globally, and as such, your data travels through our global servers, which might not or might be outside of your country of residence. We rely on third-party service providers to enable us to provide you with our services. Whenever we transfer your information, we take steps to protect it. We have strict data protection agreements in place with third parties to protect the data that we might share with them.
You acknowledge and understand that your information will be transferred, processed and stored as explained, as it is necessary to provide our services and live up to our Terms of Service.
All PII, public and private keys and passwords are secured securely using strong cryptographic algorithms where necessary.
Appropriate security measures are taken for the protection of this information against unauthorized access, unauthorized alteration, destruction or disclosure of data. Access to personal information by Elroi employees, contractors and agents is restricted. These officials require that information in order to operate, develop or improve our services but are bound by confidentiality obligations. They may be subjected to disciplinary action, including termination and criminal prosecution, upon failing to meet these obligations.
Please understand that we have taken even precautionary measure to ensure that your data remains protected, but there exists no system that can be declared 100% foolproof, protected and secure.
Elroi LLC is registered in the State of Michigan and therefore bound to the laws of the State and The United States. We are, therefore, legally obliged to store user data and share it with anyone. However, Moreover,we have no worthwhile data to share with any law enforcement agency from any particular country in the world. Even if and when we receive subpoenas that are legally upheld in a court of law in Michigan, we won’t be of much help since we have almost nothing of value to share.
Elroi utilizes various types of cookies – small text files – to store information related to your visit on our website, to give you the best experience and to deliver advertising messages and offers that are relevant to you.
Elroi’s website might contain links to other third-party websites. Please know and understand that we do not control how they operate their privacy practices and we take no responsibility for them.
The service provided by Elroi is intended for people 18 years or older. If you think that your child has provided any information to use, then contact us immediately.
The only time we collect personal information from you is (i) when we need the personal information to enter into a contract with you; (ii) where the processing is in our legitimate interests and does not violate your rights.