Privacy Policy

First - Privacy is Your Constitutional Right and We Take that Right Very Seriously


Elroi is committed to Protecting your Right to Privacy and Empowering you to protect your data. To achieve this goal we DO NOT keep any record of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.

We want you to have confidence in us in knowing that we collect absolute minimum of data to serve our users for Elroi Services. Our systems, processes, and servers are designed to not keep any sensitive/personally identifiable data, unless Our Users have Opt-In to such features. In cases where Users have provided data, we encrypt it and then encrypt it more to ensure that protect your data and your trust in Elroi. Additionally, protocols have been put in place to ensure that NO data to share, even when required by law to do so.

However, while we work are hardest to de-identify your IP address and limit personal information, no VPN provider can control what other apps collect from your device. Please use discretion with every application and website you use.

Information We Collect at Signup

  • Your Name
  • Email Address
  • Payment Method

What We do with it

  • We use the data to provide, operate, and maintain our Services
  • Some data is used in order to improve, personalize, and expand our Services
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
  • Process your payment and update accounting
  • Detect and prevent fraud
  • For compliance purposes, including enforcing our Terms of Service, or other legal rights

Elroi and Payment Data

To process payments it requires a certain amount of data exchange and storage. Elroi is no different from another service. Except for a few payment processors who require us to process the payment, all the payment data rests with the respective payment processors. In instances where we are required to process the data, we process it in real time and pass it on to the processor and chargeback protection service without keeping any record of it with us. Please visit the privacy policy of the payment processor chosen by you to get a better understanding of what information it collects, stores, and uses.

What We Don’t Know, What We Know & What We Keep

We have no logs or records of:

  • Your origin IP address
  • Assigned VPN server IP address
  • VPN session timestamp
  • Your browsing activities
  • DNS requests
  • Your in app dark web search history
  • Your in app dark web return results

In a nutshell:

  • We don’t know what you access, browse, upload or download with our service.
  • We are unable to identify at what time you connected to the VPN, with which IP address and which VPN IP
  • was assigned to you.
  • If you choose to search for data breaches, we do not keep a record of search history or results.
  • Even if we are compelled to share user information, by government entities or even your yourself, we simply cannot help because we have nothing personally identifiable to share.

Information Included in VPN Connection Logs

Information Included in VPN Connection Logs We know the day you connected to a specific VPN location and from which Internet Service Provider. This bare minimum set of data is required to help you with technical assistance, solving connecting problems, and overcoming region-specific problems.

Details NOT Included In VPN Connection Logs:

  • Your origin IP
  • Your VPN IP
  • The specific time when you connected to our server
  • Your activities after connecting to our server

Total Bandwidth Consumed

Every Premium Elroi User gets access to unlimited bandwidth, irrespective of how that bandwidth is used. We keep track of the total bandwidth consumed by you to make sure every Elroi user gets the same highest level of speed and experience with Elroi. If we suspect abuse of our service by any user where the user is found consuming an unnatural amount of bandwidth and disrupting the service for other users, then we reserve the right to contact that user and ask them to explain their conduct.

Software Analytics, Stats & Diagnostics

Elroi collects minimal connection statistics and reports. The collection is done to ensure superior quality of service and customer support. However, the data collected as statistics and reports does not and will never include uniquely identifiable user data or behavior, such as traffic details, IP addresses, and DNS requests.

We conduct VPN diagnostics and monitor crash reports to better understand the functionality of our software, how often you use the application, the events that occur within the application, aggregated usage, performance data, failed connection attempts, and provision of uncapped speed to ensure smooth functioning of our apps, extensions, and other client software.

To ensure compatibility with our terms and conditions, it's the responsibility of the customers to keep their apps updated at all times. To facilitate that, we've simplified the upgrade process and do our best to notify the users about upgrades whenever possible.

Data from Emails, Live Chats, and Feedback Forms

It is necessary for us to keep the record of your correspondence with us to ensure smooth delivery of service and superior customer service. So, we keep a record of your correspondence with us, whether they are questions, complaints, or compliments submitted by you via our apps, website, or extensions.

We use various third-party platforms for support and correspondence. When you correspond with us using these platforms, your correspondence records, including your name and email address, are stored in their systems. All these platforms utilize modern security practices and HTTPS encryption.

International Data Transfers

Our service is spread globally, and as such, your data travels through our global servers, which might not or might be outside of your country of residence. We rely on third-party service providers to enable us to provide you with our services. Whenever we transfer your information, we take steps to protect it. We have strict data protection agreements in place with third parties to protect the data that we might share with them.

You acknowledge and understand that your information will be transferred, processed and stored as explained, as it is necessary to provide our services and live up to our Terms of Service.

Security Measures to Protect Your Information

All PII, public and private keys and passwords are secured securely using strong cryptographic algorithms where necessary.

Appropriate security measures are taken for the protection of this information against unauthorized access, unauthorized alteration, destruction or disclosure of data. Access to personal information by Elroi employees, contractors and agents is restricted. These officials require that information in order to operate, develop or improve our services but are bound by confidentiality obligations. They may be subjected to disciplinary action, including termination and criminal prosecution, upon failing to meet these obligations.

Please understand that we have taken even precautionary measure to ensure that your data remains protected, but there exists no system that can be declared 100% foolproof, protected and secure.

Data Retention Policy & Your Data Protection Rights

For everyone, you have the following data protection rights:

  • You can always access, correct and update the information you provided to us, within your member’s area profile.
  • You have the right to opt-out of marketing communications we send you at any time from within your member’s area profile. You can also exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send to you.
  • You may also request deletion of your personal user profile, if you decide to leave our services completely. You can do so at any time by sending an email at support@elroiapp.com. If you request deletion of your profile, it may take up to a month (30 days) to complete. Your email address will be kept and used to avoid account duplication and creation of fake accounts in your name. Your email address will be deleted only after we receive an explicit request from you to do so.

Applicable Laws

Elroi LLC is registered in the State of Michigan and therefore bound to the laws of the State and The United States. We are, therefore, legally obliged to store user data and share it with anyone. However, Moreover,we have no worthwhile data to share with any law enforcement agency from any particular country in the world. Even if and when we receive subpoenas that are legally upheld in a court of law in Michigan, we won’t be of much help since we have almost nothing of value to share.

Cookies and Elroi

Elroi utilizes various types of cookies – small text files – to store information related to your visit on our website, to give you the best experience and to deliver advertising messages and offers that are relevant to you.

Elroi and Third-Party Websites

Elroi’s website might contain links to other third-party websites. Please know and understand that we do not control how they operate their privacy practices and we take no responsibility for them.

Consent and Age Restrictions

If you continue to use our website, apps, extensions or services, we will take it as your agreement to our Privacy Policy and our Terms of Usage.

The service provided by Elroi is intended for people 18 years or older. If you think that your child has provided any information to use, then contact us immediately.

Legal Basis

Our legal basis for collecting and using your personal information depends on:

  • The personal information concerned
  • The specific context in which we collect it.

The only time we collect personal information from you is (i) when we need the personal information to enter into a contract with you; (ii) where the processing is in our legitimate interests and does not violate your rights.

Important Notice

Elroi may change and amend its Privacy Policy at times. Elroi holds the sole right to change and modify its Privacy Policy whenever it is felt necessary to do so. Whenever a revision is made, the updated revision date will be displayed at the top of this page. We encourage you to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and be aware of the modifications. Since there is no other way for us to make sure about whether you are aware of the changes in the policy, we will take it as an agreement between you and Elroi on the privacy policy if you continue to use Elroi.

Contact Information

If anything mentioned in our Privacy Policy is unclear or you require more clarity on it, then send in your query at the following email address: support@elroiapp.com